Items are usually delivered between 1-4 days dependent of if they are in stock at the time of ordering, we do keep most items in stock, however if the item is not in stock then we will order it from Israel where items are handmade to order and will be delivered to you within two weeks. We will inform you by email if the item is not in stock and update you with delivery dates when necessary.
Delivery is free in the UK, £3 for the rest of Europe and £4 for the U.S. and Australia. Items are sent by Royal Mail first class delivery with a proof of postage to the UK in a padded envelope. Items over £50 are sent by recorded delivery free of charge. If you require the item to be sent faster by guaranteed or recorded delivery please contact us and we can arrange this for you and advise the cost of this service.
Returns are accepted within seven days*, a full refund can be given for faulty or unsuitable items as long as they are returned in the original packaging and in the same new condition as they were sold to you. For hygiene reasons we do not accept returned earrings. *Please note that we do not give refunds on gift vouchers purchased or our made to order fur parkas/coats. Only if the item is faulty then we will refund the postage charges incurred. Product quality is extremely important at Jewellery-works and every item comes with a new guarantee. In order to maintain product quality and appearance and to take advantage of our guarantee it is important to protect your jewellery from contact with water, creams of any kind and direct spray of perfume. To maintain the appearance of the jewellery, it can be gently cleaned with a dry cotton cloth.
Stones and beads shades of clour, sizes and mix may alter without advanced notice. The company will do it's upmost to maintain the product's appearance as it is displayed on the images. Some necklaces have an extension chain. The lengths stated in the catalogue do not include these extensions nor do they include the pendant measurements.
Please send an email to request the correct return address.